👨✈️ SHIPPING QUESTIONS
Do you ship Worldwide?
We at Trust Ur Glow are proud to provide Worldwide Shipping to our Customers. We are able to ship to Most Countries.
However, due to some postal problems, we can't deliver a shipment to a military area and small countries.
How long Does Shipping Take?
The speed of receiving your order can vary on a few things such as your shipping method and the shipping address. We Offer several different methods of shipping. Each Shipping method has its own handling time/benefits that you may compare on our Shipping Policy.
I made a mistake on my shipping address, Can I change it?
Generally, you can change your shipping address within 12 hours. Make sure to contact us immediately with your order number, and the correct address. The more information you provide, the sooner we can change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
Make sure you type 'Urgent: Change Order Details' in the subject line. Any other title may cause delay in the delivery of your order.
Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it’s best to contact the postal service.
How do I track my order?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 3 - 5 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
📦 ORDER QUESTIONS
Can I cancel my order?
Trust Ur Glow order process is automated to distribute products quickly and accurately. We do apologize, but once the order has been placed it can NOT be cancelled. We receive a lot of orders and we are unable to go through them individually, as this would cause delays to other orders. Please review your items carefully before completing your orders.
Can I Buy multiple products in a single order?
Sure you can! Just add all the products you want to your shopping bag and then click on the “Checkout” button located inside the cart. Navigate to the cart by clicking on the top right bag icon and scroll down to "Checkout". This way you can save on any additional items and save time.
I received an email saying that I have to verify my order details. What does that mean?
We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on-hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.
To verify these details, please simply respond to the email that was sent to you from a Support Representative at Trust Ur Glow
Will I receive my items in one Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
💳 PAYMENT QUESTIONS
What Payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, Visa Debit, American Express, Discover, Diners, and we also support Google Pay and Apple Pay.
We don’t accept checks or money orders.
When will my credit card be charged?
Your credit card will be charged once your order is processed to ship.
Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. Trust Ur Glow reserves the right to request additional identification. If necessary, we will contact you by e-mail.
I have not received my refund yet, why is that?
If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
What currency will be used when I place my order?
All prices listed on the website are in the currency that you choose. However, all final checkouts are in GB Pounds. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note that we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.